When it comes to reputation marketing software, NiceJob is renowned among business owners. Their clients describe it as a no-brainer app to acquire more customer reviews.

With its comprehensive features, NiceJob is a very popular solution. However, its offer goes far beyond review management. NiceJob includes services such as website development, transforming reviews into social proof, and referral marketing solutions that can be overwhelming to business owners looking for a simple review management tool.

In this article, we will go into a detailed overview of NiceJob and its features. At the same time, we will provide an alternative solution for managers and business owners looking for an easy-to-use review management tool that fits their budget.

NiceJob Reviews: A detailed software overview

NiceJob is a cloud-based marketing automation tool that helps businesses get more customer reviews and strengthen their online reputation. Its primary feature automatically sends review requests on your behalf, but it also provides other valuable characteristics for your reputation management.

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Features

• Automated review campaigns
  As we’ve mentioned, NiceJob is very efficient when gathering more reviews for your business. You can use the software to set up campaigns to send review invitations to your customers via email or text messages.
  
  You can write your own invites or use one of the pre-set templates their team has designed.
  
  

• Automated review reminders
  After the initial invites have been sent, the software detects who did not leave a review and sends them a reminder. The templates NiceJob offers include 1 SMS and a 3 email sequence, so two follow-ups in total to ping your customers in case they have forgotten to write a review.
  
  
• Distribution on review sites
  NiceJob gets in touch with your customers via email and text messages and asks them to leave a review on the review sites you use. One of the advanced features they offer is the smart funnel that automatically distributes the reviews on the sites, which you can benefit from.
  

• Sharing social proof
  After happy customers respond to the review invitations, you can use their reviews as customer stories and post them on social media. NiceJob offers to do this automatically for you - to feature customers on your website, Facebook, and Instagram business page.
  
  Furthermore, their Social Proof widget is free for your website and you can feature the 5-star ratings and full reviews on-site to allure new customers.
  
  

• Managing referral campaigns
  NiceJob Referrals is a feature that utilizes word of mouth to bring you new business from your most loyal customers. You can turn on Referrals and draft automated emails and text messages to send hints to your clients to recommend you further. With a unique link, you can track the success of the referral suggestion for each customer.
  
  

• Insights dashboard
  With comprehensive insights, you can track the success of your campaigns, the strengths and weaknesses of your services, as well as the ratings for your staff members.
  

• Website development
  A premium tool and service NiceJob offers is Sites - creating a website for your business and consulting you on improving your website performance. They claim the site they create improves your conversion rate.
  
  
• Sending gifts to loyal customers
  A new feature NiceJob introduced is Gifts - an automated solution for sending welcome gifts and thank you gifts to your most loyal customers.
  

User-friendliness

NiceJob interface is a rather simple platform. However, due to the complex features they offer, customers have complained that they struggle to find different options to navigate referral campaigns and add widgets.

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Review source integrations

NiceJob offers to post your reviews onto your listings published on different websites, but they work best with Facebook and Google. They do not offer the possibility to monitor reviews you receive on industry-specific sites.

For larger businesses, their app integrations with tools such as HubSpot are quite useful, helping managers navigate the whole brand reputation in one place.

User testimonials

We’ve selected these two NiceJob reviews to illustrate the efficiency of this platform.

“The review portion of the software is awesome as their system does all the emailing and following up for you. Excellent customer service as well.” - Jennica M.

“Sometimes the AI doesn't detect that a review had been left by a particular client and it continues to nudge them, much to their annoyance.” - Michael P.

Pros

• Getting more customer reviews with email and SMS automation
• Sending review reminders
• Posting customer stories on your website and social media
• Comprehensive insights available
• Excellent customer service
• Free demo available

Cons

• No review response management
• Lack of integration with industry-specific review sites
• AI bugs in the automation system
• Complex features are not user-friendly
• Pricey for a small business

Price

NiceJob offers a free plan and two paid options:

• The free plan allows collecting reviews and showcasing them on your website, plus integration with 1000+ apps and CRMs
• $75 per month to incorporate automation to get more reviews
• $174 per month to include website building and SEO

Overall, excellent value for a large business that needs sophisticated integrations with other software.

Why look for NiceJob Review alternatives

NiceJob is a well-developed tool with solid features for reputation management. However, there are certain downsides that you might want to consider before choosing your review management software.

NiceJob helps you get more customer reviews, but it offers no response management option. This means that for all reviews you receive, you must type the replies manually, which can be both time and energy-consuming.

ResponseScribe – The best NiceJob alternative

While NiceJob can be helpful in collecting more online reviews for your business, it does not allow you to easily respond to that valuable feedback from your customers. This is why we present ResponseScribe as the best alternative for NiceJob’s review management solution.

Features

• Personalized review responses
  ResponseScribe is designed to help you respond to your business’ online reviews. Whenever you receive a new review, we craft a personalized reply on your behalf and submit it live directly to the review site.
  
  

We know the importance of reading the full review and ensuring every customer feels appreciated. This is why we do not create generic responses - we approach all reviews with attention and a personal touch.

• AI and human-generated response solutions
  To provide the best quality responses, we have designed three different models you can choose from — AI response, human-generated response, or AI and our team experts working together on delivering the best results.
  
  

AI responses take about an hour to deliver, while the reviews written by our team take up to 24 hours, ensuring that all your customers get attended to promptly.

• Branded responses
  Before getting started with responding to your online reviews, we get to know your brand inside out. This helps us create authentic replies that match your brand voice and standard.

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If you opt for AI-written responses, we train the tool based on our industry best-practices, your previous responses, and your custom requests.

• Review monitoring and integration
  ResponseScribe supports integration with 50+ industry-specific websites such as OpenTable, Houzz, Booking, and others. To make sure that all your reviews are collected from each review platform you use.
  
  

• Feedback and collaboration
  With ResponseScribe, you can be as involved as you’d like in the process. You will receive text and email alerts so that you can see our responses, edit them, request revisions, or post them live.
  
  
• Performance report
  ResponseScribe dashboard includes an overall performance report, giving you actionable insights about your reviews, ratings, and customer satisfaction.
  
  We also include metrics such as the total number of positive and negative reviews, as well as the average response time, to let you know how your brand is performing online.
  
  

• Ranking report
  On top of the performance report, you can also track your ratings across different platforms. These insights can help you understand how your business is perceived and whether you need to acquire more reviews to improve the score on a specific website.

User-friendliness

The layout of the ResponseScribe platform is straightforward and easy to use. The user dashboard is not packed with complex functionalities, it is rather simplified and to the point. 

However, if you have any challenges using it, our team is happy to help.

Review site integrations

Small local businesses are often present on the relevant industry-specific sites powered by community testimonials and recommendations. This is why ResponseScribe integrates 50+ review websites to monitor, collect, and respond to every review on your online listings.

Apart from Facebook and Google, we cover sites such as, Angi, TripAdvisor, Edmunds, HomeAdvisor, and many others.

Pros

• Branded and personalized responses generated by AI
• Human-generated review responses
• Integration with 50+ sites, including industry-specific ones such as Angi, Healthgrades, Thumbtack, and others.
• Responding to reviews in less than 24 hours
• Review monitoring
• Performance and ratings insights
• Budget-friendly for small businesses
• Free trial available

Cons

• Not the best solution if you don’t have 10+ new reviews per month
• No social media management

Price

ResponseScribe has three payment plans, starting at $20 per month. The plans are divided according to whether you want AI responses, human responses, or a combination of the two. The price further depends on the number of reviews you receive monthly.

NiceJob vs ResponseSribe: comparison table

Conclusion

Are you looking for a NiceJob alternative that helps you respond to all of your online reviews?

ResponseScribe is an excellent option for local businesses looking to save time, boost their ranking, and build brand loyalty with personalized review responses. 

Start your free trial today and see what our team can do for you.