According to a forecast by Verified Market Research, "[The] U.S. home service market size was valued at $90.46 billion in 2023 and is projected to reach $156.29 billion by 2030."
With demand for home service providers growing, it's more important than ever to get an edge over your competitors. That's why you need to make sure your contractor business is listed on key review sites and directories, which has benefits like:
So what are the most important review sites for contractors to get started with? We'll answer that question in this guide for home service providers, which covers 10 of the best contractor review websites and apps to be listed on in 2025.
We'll also share some examples of good contractor responses to customer reviews, including both negative and positive ratings.
Here are 10 of the most important websites and apps your home services business needs to be listed on in 2025:
Angi (formerly Angie's List) is one of the most popular online directories for contractors and home service businesses, including landscapers, electricians, roofers, painters, cleaners, and plumbers.
Homeowners can find local contractors, book services, and leave reviews and ratings, while businesses can join the Angi Pro network to start getting leads and create a business profile.
HomeAdvisor is powered by Angi and provides a similar service, enabling homeowners to connect with local service providers for projects like pest control, deck construction, and appliance installation.
When you join the HomeAdvisor Pro network, the platform matches you with leads in your service area, which you can manage from anywhere using the Angi Leads app. You can also create a business profile, which allows site users to review and rate your business from one to five stars.
Houzz is a directory and review platform where users can rate home service providers up to five stars in categories like work quality, communication, and value.
In addition to letting users review and communicate with businesses, the platform also provides numerous additional tools for professionals, including lead management tools, project management tools, various types of industry-specific software, and features for providing estimates and creating proposals.
Porch is a home service business directory where renters or homeowners can find local movers, home security services, and more. Users can request quotes, view pricing, and compare rates and availability.
One of the services Porch provides for businesses is its contractor leads service. You can create a Porch profile, get ratings and reviews, and get a "Vetted Pro" profile badge that increases trust in your business.
The Better Business Bureau (BBB) is a website where consumers can review various types of businesses — and, in extreme cases, file complaints against them.
Over 140 million people use the BBB every year, so it's important to make sure you're active on this popular platform. As the BBB highlights on its website, "Your BBB Business Profile can be an effective marketing tool when consumers search for you."
Pro Referral is an online service powered by The Home Depot that "helps connect homeowners with quality home improvement professionals in their neighborhood."
Along with getting local leads that you can manage through an app, you'll also receive personalized support when you join as a professional.
You'll need to pass a background check, have a contractor license, and meet a few other requirements to join.
1-800-Remodel is a website where homeowners can find local remodeling and home construction professionals.
As a contractor, you can use 1-800-Remodel to generate leads and grow your business in two ways:
More people check Google reviews than any other review platform.
Google's unmatched size, popularity, and visibility make it essential for business owners to create a free Google Business Profile.
In addition to being hugely popular, Google also includes click-to-call features and tools for booking appointments, which can help grow your business faster.
We've covered the topic of Google reviews extensively in our previous posts, which you can check out some of here:
Research by BrightLocal shows that 44% of consumers used Yelp to check local business reviews during 2024. That's more than any other review platform except Google and Facebook (which we'll get to next).
Yelp isn't just useful because of its size or popularity, but also because of the tools it offers for contractors. For example, contractors can use Yelp to provide customers with quotes or estimates and display their availability.
Eligible businesses can also display various page badges that help boost consumer trust, such as the "Verified License" or "Yelp Guaranteed" badge.
According to BrightLocal, 45% of people checked Facebook reviews in 2024. That's slightly more than the percentage who checked Yelp (44%) and significantly more than most other review platforms, including the BBB (20%) and Angi (7%).
To get started on the platform, follow Facebook's instructions for creating a business page, then check out our tips for responding to negative reviews on Facebook.
It's important to follow best practices for responding to customer reviews, which include:
Let's look at some example responses from real businesses to see how these tips are put into practice.
Review Response Template: "Thank you, [ Customer Name ], we're delighted to hear about [ positive review detail ]! It's fantastic to know that [ Staff Member ] was able to take care of your [ type of issue ]. Our team is always here to help if you have any follow-up questions or need assistance with anything else! Thanks again for choosing [ Business Name ] for your home service needs."
Review Response Template: "[ Customer Name ], thank you for your review. We're sincerely sorry to hear about your recent experience. Our team at [ Business Name ] always strives to deliver exceptional craftsmanship and provide an outstanding customer experience. We'd value the opportunity to resolve your concerns and make this issue right. Please contact us at your earliest convenience so that we can better assist you. We look forward to hearing from you soon!"
Review Response Template: "Hi [ Customer Name ], thanks for taking the time to share your comments with us. We're thrilled that [ positive detail from review ]! However, we're sorry to hear that [ negative detail from review ]. Our team is reviewing your feedback internally to learn how we could improve our [ mobile app, appointment cancellation process, etc. ] and deliver a better future experience. Please contact us directly if there's anything we can assist you with, and we hope we'll have the opportunity to serve you again soon."
For more ideas, explore our review response templates or check out these other business review examples.
It's essential to respond to all of your customer reviews. But tracking, logging into, and responding on multiple review platforms is a time-consuming task that slows down your productivity.
There's a faster, easier way.
Automate review tracking, accelerate your response time, and build stronger customer relationships with ResponseScribe — a personalized review response service for contractors and home service businesses.
All of your reviews are collected from across the web into one easy-to-navigate platform, including reviews from Google, Yelp, Facebook, Angi, the BBB, and 50+ other review sites. ResponseScribe gives you the flexibility to respond with powerful AI, our experienced team of review responders, or a combination of both methods.
Human responses are ready in 24 hours, and AI responses are ready within minutes — all in total alignment with your unique brand voice and messaging. Learn more about how it works.
Attract potential customers, generate quality leads, and increase your revenue with a done-for-you review response service tailored to your business needs. Get started with your free demo of ResponseScribe today.
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