Birdeye is a popular reputation management platform with various use cases for businesses, such as monitoring review sites and responding to online reviews with AI.
While Birdeye offers some impressive reputation management capabilities, it isn't always the best or most appropriate option for every business. Depending on factors like your budget and preferred approach to generating review responses, other reputation management platforms might make a better fit.
In this article, we'll explore reasons to consider different platforms and look at four Birdeye alternatives for small businesses in 2024, including details about each platform's features, pricing, and user ratings.
We'll also provide an at-a-glance comparison chart and answer some FAQs about online reputation management software.
Birdeye has potential pros and cons, depending on your needs.
On one hand, Birdeye’s platform offers various features and benefits that might make it suitable for your business. For example, Birdeye offers web chats and chatbot builders, customer messaging options, and social media management tools that automate social media posts. Birdeye also helps businesses manage review requests and analyze customer feedback.
However, along with the advantages that Birdeye offers, there are also a few reasons you may want (or need) to consider using other tools to manage your online reviews.
For example, you need to think about what your budget can accommodate and whether Birdeye’s platform will be affordable for your organization in the long term. While its website doesn’t currently list specific prices, most sources report that Birdeye’s pricing ranges from around $250 to $399 per month.
Another point to consider is how much you want to use AI for online reputation management.
As of April 2024, Birdeye offers AI-powered review responses and customizable review response templates, but does not provide an option for human-written review responses.
If your business wants to respond to positive or negative reviews with human-written content, you’ll need to consider using a Birdeye alternative, such as ResponseScribe or LocalClarity, that gives you this option.
Looking for a Birdeye alternative to help you manage customer feedback and grow your online reputation?
We've rounded up four best Birdeye alternatives to help kickstart your search.
Here are the reputation management platforms we'll be covering:
Before we dive in, please note that pricing is subject to change and that platforms can launch new features at any time. For the most up-to-date information, it's always a good idea to contact the platform's support team directly.
ResponseScribe is a scalable, easy-to-use review response service that allows businesses to choose between AI and human-written responses.
With the latest AI and an experienced team of human writers, ResponseScribe generates and publishes custom, on-brand replies to reviews on over 50 sites, from general platforms like Google and Facebook to industry-focused sites like Expedia.
In addition to monitoring and responding to reviews, ResponseScribe provides businesses with detailed reports and analytics, enabling them to pick out trends and make data-driven decisions.
ResponseScribe offers review management solutions for all industries and organizations, including small to midsize, large, and multi-location businesses. Industries served include home service, restaurant, automotive, hotel, and many others.
Features:
Pricing: ResponseScribe is an affordable Birdeye alternative that offers a free 14-day trial. Once the free trial period ends, there are three different solutions that businesses can explore:
Pros:
User Ratings:
NiceJob describes itself as “the all-in-one reputation marketing software for busy and budget-conscious business owners."
NiceJob's versatile platform helps businesses get more reviews from their customers, build branded websites, and collect and analyze data. NiceJob also makes it easy to automate social proof marketing and showcase your best reviews, which helps you earn trust and establish credibility.
While NiceJob allows you to automate the review collection, the platform doesn’t currently offer an automated review response service. To respond to reviews using NiceJob, users need to log into the platform and reply to customers themselves.
Features:
Pricing: Nicejob currently offers two plans: the “Grow” plan, which costs $75 per month and includes a 14-day free trial, and the more advanced “Grow + Sites” plan, which includes more features but costs $174 per month plus a one-time $399 setup fee (no free trial available).
Both plans include review monitoring, automated social media posting and customer referral campaigns.
Pros:
User Ratings:
According to its website, “LocalClarity provides business[es] and agencies with a turn-key solution where our trained experts respond directly to customer reviews” on platforms like Google and Yelp.
Features:
Pricing: LocalClarity offers three plans depending on your organization’s size and review management needs:
Pros:
User Ratings:
Responding manually to reviews is a great way to deliver customer support, resolve customer issues, and earn customer loyalty — but it also creates a constant stream of repetitive tasks for your team, especially for large businesses with numerous locations and listings.
That’s where ResponseScribe provides a solution.
By generating and publishing custom review responses on 50+ platforms, ResponseScribe allows you to boost your efficiency, free up valuable bandwidth, and provide a better customer experience — all at the same time. Maybe that's why our team is trusted by over 10,000 brands, from Chick-Fil-A, Denny's, and Burger King to Kia, Wyndham, and AAA.
Here are some of the reasons why so many businesses choose to work with ResponseScribe:
The table below provides at-a-glance comparisons of the Birdeye alternatives we covered in this guide, including:
Explore one of the best alternatives to Birdeye for small businesses and multi-location brands in 2024. Start your free trial of ResponseScribe today.
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