With our simple sign-up process, you can quickly and securely connect the review sites that you'd like your dedicated responder to monitor and respond to.
After filling-out your responder notes, we'll assign you with a responder that has extensive experience responding in your industry. They'll review your notes, research your brand, and begin responding.
Your responder will immediately begin crafting 100% customized responses for each and every review and post them within 24 hours guaranteed.
Response alerts allow you to edit, revise, or approve suggested responses directly from your email or mobile device.
Your responder will quickly identify reviews that violate the review site's terms of service, and take action on your behalf to ensure the review is flagged.
Easily and securely connect the review sites that you'd like us to respond to and provide our team with key information to ensure that your responses are custom and on-brand.
Once your account has been setup, our team will immediately begin crafting personalized responses to your customer reviews and deliver them within just a couple of hours.
Response alerts give you the opportunity to stay involved in the process by editing or approving our team's responses directly from your email or mobile device.
Automatically identify customer feedback and trends across all of your reviews and create a game plan to further improve your customer experience.
Having someone respond to your online reviews doesn't have to be expensive.
Find the plan that fits your needs.
100% AI-powered responses
Combo of AI and people-powered
100% people-powered responses
The short answer is, a little bit of both. Since we've been responding to online reviews with humans since 2014, we've used our team's experience to create our own AI-generated response technology that are creates highly personalized, on-brand replies.
That being said, AI isn't always perfect so we make sure that each and every response is reviewed by our trained response team before it's submitted live to the review site or to your team for review.
Having someone you've never met before (or a robot) respond to your reviews sounds pretty scary, right? Not to worry, we've spent the last 10 years refining the process of delivering personalized responses that are up to your standards.
When you sign-up, our team will collect key information to make sure your responses are personalized and on-brand. Then, we'll assign you a dedicated responder that has extensive experience responding within your industry.
Once they start responding, you can stay involved in the process with text and email alerts that allow you to review our team's responses before being posted live to the review site. That way, you can make sure that you're comfortable with the quality of our team's responses before your customer sees it.
Not convinced? Give it a try for free and see what you think.
Let's be honest, getting a negative review isn't fun. It can feel like such a helpless situation, but there's a solution: delivering a fast, professional response to your customer that sends a message to them (and others searching for you online) about how seriously your team takes customer service.
Our team acts fast to provide an expertly crafted response that addresses their negative experience. We'll keep you in the loop with text and email alerts that allow you to review our suggested response before we send it out live to the customer.
Believe it or not, we often see the reviewer remove their review or even change it into a positive one. Negative reviews aren't so bad after all, huh?
All of our responders are US-based and have completed our extensive training program on how to respond to online reviews within their target industry.
Our guaranteed response time is 24 hours but most responses are submitted within roughly 3-4 hours after the review has been left.